In 2005, the Business information Services Library (BiSL) was launched into the public
domain as a framework for business information management. The framework is promoted
and supported by the ASL BiSL Foundation and sponsored by both IT service providers
and user organizations that benefit from sharing their best practices and using a
knowledge platform for business information management. Recently some small changes
have been made to the framework. This second edition is described in this paper.
This paper compares the scope and perspective of COBIT 5 and BiSL and shows how these
two frameworks can be used in conjunction to assure that business information management
processes are executed effectively and efficiently.
In 2002, the Application Services Library (ASL) was launched into the public domain
as a framework for application management. The framework is promoted and supported
by the ASL BiSL Foundation and sponsored by both IT service providers and user organizations
that benefit from sharing their best practices and using a knowledge platform for
application management. The adoption of ASL in the market was quite fast, and it
was implemented in many organizations, primarily in the Netherlands. Due to the developments
in the application management domain a new version of ASL (ASL 2) was published in
2009 to ensure the framework could keep on providing the answers to both present
and future questions.
When working in practice with both ASL and BiSL the authors encountered several misconceptions,
misunderstandings and questions about these frameworks. These are held against the
light in this paper. Also some frequently asked questions are answered.
This paper describes basic knowledge necessary for ASL and BiSL trainers.
The purpose of this paper, is to examine the similarities and differences between
the Business Information Services Library (BiSL) and the ITIL best practice framework.
BiSL is meant to support Business Information Management and shares some similarities
and divergences from ITIL. A main similarity is that both of these frameworks are
based on a business perspective of service management: BiSL from the point of view
of the User Organization, ITIL from the point of view of the IT Service Provider.
This paper is of key importance for getting a good understanding of demand and supply
responsibilities in demanding and providing IT services and products.
Both ISO/IEC 20000 and ASL offer guidance for IT Service Providers, ISO/IEC 20000
giving broad guidance for IT Service Management and ASL focusing on the Application
Management area. In this white paper, the relevance of ASL and BiSL in relation to
ISO/IEC 20000 is explained. Positioning these three standards in a demand-supply
chain illustrates the areas to which they contribute.
In 2008, a new ISO standard was published, ISO/IEC 38500:2008. It is a standard
for Corporate Governance of Information Technology. The standard positions itself
both in the demand and the supply side of information services. This lies in contrast
to standards such as ISO/IEC 20000-1:2005, NEN 3434:2007 and ISO/IEC 12207:2008,
which focus on internal and external suppliers of IT services only.
ISO 38500 indicates what a Board of directors should be considering and how they
should act to govern the (automated) information provisioning. BiSL and ASL offer
a comprehensive overview of
activities to be undertaken to achieve proper information provisioning and to maintain
with an emphasis on managing it. ISO 38500 is intended for the Board of directors
and BiSL and ASL are not aimed exclusively at the Board and the CIO, but also, significantly,
at the managers (and staff). Also, the separation of supply and demand is clearly
made in ASL and BiSL, while this is not the case in the ISO 38500 standard. All three
can play an important role in the professionalization of the information provisioning,
based on their own purpose, strength and position. They may well be used in parallel.
This is actually what each organization should be aiming to do.
Many companies still use ITIL v2. The main processes for service management described
in ITIL are widely used all over the world. The main simiarities and differences
between ITIL v2 and ASL (version 1) and the relationships are described in this paper
IT managers and consultants that work in the application domain often use CMMI or
ASL for implementing and improving their processes. When is ASL and when is CMMI
the best tool? The strengths, similarities and differences between both models (ASL
version 1 and CMMI-DEV version 1) are described.